FAQS

Made-to-order furniture/Backorders have a waiting time of 2-5 weeks.

For urgent orders, or if your choice of specifics are not stated on our site, you may reach out to us via WhatsApp +65 85201677 or contact us here.

• Free delivery & installation for orders above $1000.
• $85 for delivery & installation for orders under $1,000.
• Additional $55 for wall mirror installation.

If you would like to avoid delivery and installation fees, we offer self-collection as well.

Stripe payment. We accept all credit cards from most major banks – AMEX, DINERS, HSBC, OCBC and UOB.

Home W One (1) or Two (2) Year(s) Limited Warranty for Furniture unless stated otherwise.

The Limited Warranty
Home W offers a one (1) year limited warranty covering structural manufacturing defects for all our products from the date of delivery, with the exclusion of Clearance and display items. Sofa frame structure is warranted for two (2) years against manufacturing defects for products used under proper household conditions. After the first year, the guarantee covers defective components but does not cover labour and transport cost.
If, during the warranty period, a product is deemed defective due to a manufacturing defect, Home W will repair or replace part(s), at Home W’s option. This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable. If items(s) has been shifted to another address and is not handled by our professional delivery team, the warranty is not covered.

The following are not covered as part of the Home W’s Limited Warranty:

• • This limited warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, watermarks, indentations or pet damage.
  • Any product modification by consumer or other parties not authorised by Home W will void this limited warranty.
  • This warranty does not cover items purchased as ‘Clearance item / Display item’ at the time of purchase.
  • Home W’s decision on all issues relating to complaints on defects either of workmanship or materials shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at Home W’ sole discretion.
  • Any item repaired or replaced under this Limited Warranty will be covered by the Limited Warranty for the remainder of the original warranty period only.
  • Mattress warranty are detailed within product description, usually up to 10-12 years unless stated otherwise. Contact us for more information.
  • In respect of manufacturing defects detected after warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) to be covered by the Purchaser
  • Should the item be deemed to have a manufacturing defect at Home W’s discretion, Home W will offer the following where applicable:
    • Repair the defective product
    • 1-1 Exchange if beyond repair
    • 1-1 Exchange with an alternative item or receive store credits, should the product no longer be in production.